KYC & Verification – Frequently Asked Questions
1. Why do I need to complete KYC (identity verification)?
KYC is a security step to protect both you and the seller from fraud and unauthorized transactions. It also ensures that the person making the payment is the actual account holder.
2. I’m just making a one-time trade. Do I still need to verify?
Yes. Even one-time trades require verification to prevent chargebacks and impersonation fraud.
3. What documents do I need to provide?
You’ll need a valid government-issued photo ID (like a passport or driving licence) and a quick selfie.
4. Is my information safe?
Yes. We use Sumsub, a globally trusted KYC provider. Your documents are encrypted and never stored or seen by us directly.
5. I’ve already verified once. Do I need to do it again?
No. Once you’ve completed KYC, you won’t need to do it again unless your info changes.
6. What happens if I don’t want to verify?
If you’re unwilling to verify, please cancel the trade. Verification is required for bank transfers.
7. How long does verification take?
Verification takes 2–5 minutes. Most users complete it in under 3 minutes.
8. What if I have issues with verification?
Contact us anytime via WhatsApp or email bobchris52a@gmail.com.